Personagraph

Friday, July 16, 2010

First Impressions

There is one thing I must say I have learnt from Michael Jackson; that is of course beyond how to Moonwalk by spreading soapy water in the bathroom floor. No matter how many reasons and explanations you have for a certain actions, people often like to go ahead with first impressions.

At present, I feel am going through a phase where my spare time is aligned to one key word- Search. Well, someone in my college once made a sweeping statement saying ‘Google is God’, but sadly this god is yet to transform its search results into augmented reality for me.

The primary reason, my current array of search is more of the personal kind; one for a better job and one for what people officially recognize as getting settled in life. Though a new entrant in the latter, I have realized that one thing seems common across- split second decisions based on first impression. Let me explain how I came to this great theory.

During a recent interaction between me and an HR Consultant (Head hunters I guess was a term apt for medieval Dragon Slayers), I made a casual enquiry about anything I might need to carry or know in particular for the interview. The lady was kind enough to a link to a website with things to do and not to do for an interview, talking about the usual basic etiquette.

Now I have no intention of any arrogance, but I have so far been employed by decently recognized organizations and didn’t need that refresher course on how to sit, talk or dress for an interview. But I guess that lady need not be blamed; CV (if read) and interviews are more or less about first impressions.

I can safely say that CVs are mostly never read by the right people. At one place, I was asked how my CV went up to 4 pages without realizing it was the amount of breathing space and indentation was for them to make any notes or jot comments. A facility I had provided by making a 2 and half page document into 4 was seen more as bragging rather than its easy readability. But does it matter, after all they were more interested to see if I was fit enough (physically and professionally) to do sales for them.

Strangely, I have come across a similar pattern on matrimonial sites. Needless to say, people still believe that matches can be made on face value. We strangely still have a taste for physical aspects more than what we want in people on a psychological or temperamental level. The prime evidence to this lies in the open fact that sometimes I have found it difficult to distinguish a matrimonial site from an online shopping portal- critical pints and specifications(on shopping sites only) are hidden as more information.

Photographs play a huge role on a matrimonial profile and building that impactful first impression.

Baseless allegations you say- well gamma adjustment in Photo shop is a god sent gift for most wanting- to- be brides. This weapon is used to the maximum as pictures start to resemble albinos. I mean, the westerners crave for a tan, and we crave for appearing albino. I guess post the movie Satyam Shivam Sundaram, left and right profile pictures have become a mandatory requirement. Not to forget, pictures clicked abroad before a street market in KL or a camel and Sheiks in strange positions in the sands have a greater value. So what if the camel or a basket of bananas covers 70% of the photograph?

I know I have been called a pessimist with a tendency to go fault finding in everything around me. But I have something to say- If I should not judge a book by its cover, or understand that people have layers and it takes time before you know them well, how can we still take calls based on first impressions?

Monday, June 21, 2010

Grains of sand in an hour clock

I believe it won’t be a task to guess this is going to be like a trip down the memory lane. But this one is a little different- it’s a walk down the memories attached to my mail box. I know- it is absurd; but I did discover something- a mail box wide open does not lie. Also, a look down the mail box was not one of my stray week end thought; it was sparked by what happened this morning.

Out of the blue today, I happened to chat with my friend Rahul Pilani today and it struck me- damn, there was a time we had at least two forwards being shared across, chat on the messenger all night and all this was after having spent the whole day in college in the same class. Today, we started from the page where we knew the name and face; but no clue what we both are doing. End result- it prompted me to run down my mail box to trace when was it last I wrote a group mail to my college buddies.

What is has done has opened up a whole journey of time travel. My mail box has actually marked events in my life along with how I have changed as a person along the way.

I discovered I have a mail id on Yahoo since 1998, something I have as my rightful ownership since junior college when thanks to my brother, we finally had an internet enabled PC in the house. Those were the day of stealing user ids and passwords off VSNL users, 28.3 kbps modems and the ‘ppp’ and ‘F6’ to get into the wonder world of internet. I had a student account on VSNL that allowed no graphics, no surprise I never liked it or used it to the full.

By 1999, I was into engineering and the new toys in hand were the ICQ messenger, Yahoo Chat rooms etc. (Sorry, I’m unable to recall some other chat sites I frequented) Its stunning to know that I was a quite a flirt. I have mails from some girls in Brazil, Australia, Latvia, Estonia… with the most idiotic hi-hello conversations- characteristic of adolescence. To my surprise, I discovered having a seemingly regular chat relation with a medical college student from Pune, a commerce student from Cuttack and an Arts student from Mumbai. I can still remember the first one is married and settled in UK; the female from Cuttack called me when she was in Mumbai, but that’s about it.

The earliest forwards was from a friend from college send me a mail titled “Type of men you meet in the Loo”, I took her case real bad coz the content was really intricate. Have a mail from my brother about what all can happen with ‘Hotel Soap’. Jokes, chain mails, pictures of Ferrari’s and cars as attachments- the list is just too long.

Somewhere around 2002, there is the first hint of me and my mail box becoming a bit serious, the first mail with assignment files on mail. The attachment is 28 kb- a word document on infra red imaging has set the stage for a lot of links of machines and technologies. By August 2003 the first CV has left the box, but not many replies to in seen. A mail in December that same year is from Team Lease; asking me for my bank details for my first pay, followed by a string of financial queries, pay slips and arbit stuff from Wipro GE Medical Systems.

In 2004, I started writing group mails to my friends, my first baby steps towards writing. The replies have been mostly critical of my typos and language errors. Never the less every single one was encouraging. There is also a new approach to flirting with me doing some research for the final project of a girl I liked, 7 mails on a subject I had no clue of... Well I somehow was confident that the way to success was to be the man around when it mattered- quite a myth as I see it now.

The next big thing was 2005, where lies my first Resignation letter. This one comes from a web site named i-resign.com which composed it for me off a template for the given situation. I copied this one and sent it to my boss. My Parting mail was replied back by almost all who received it. Some were encouraging my next move, some wishing the best, some summing up the 18 month journey as the start of a new one.

2005 to 2006, my mails have been a string of applications for MBA colleges, information on colleges and update from forums.

What is beyond 2006 is what I said the Gmail effect. Orkut became a hit and I shifted out to Gmail as my primary mail id. Yahoo still remained but became more of a receiving box rather than a send box. With that came a different set of friends and the old, either moved to Gmail or started losing touch.

In a way that is how advances in internet changed my life. What was once precious, became more like a storage. Like grains of sand in the hour clock, it moves from one side to the other, it settles at the bottom and sometimes gets lost as more grains come on top.

Thursday, June 3, 2010

The Game of Perception

Go to any motivation workshop or listen to a good orator addressing a crowd- you will undoubtedly be recipients of pearls of wisdom on how to perceive things in a positive way. The glass is not half empty, not a ‘yes’ is not a ‘no’ either etc. What we are usually taught is to change our perception away from the harsh reality

It is rather surprising that in fact there are a few businesses that actually exist and function on the basis of perception.

I was reading an article in the papers last week which was talking of a list of Billionaires out of India. More than anything else, I was more involved in understanding what these league of extraordinary deep pockets do in life. Most were Chairman, MD’s, CEO’s of industrial houses or IT firms in India. What was even better was their value was a combination of movable and immovable assets, stocks, land holdings etc.

And that’s where the question popped in my mind, is this actually a measure of their monetary wealth? So if a certain Mr A sells his stocks, cars, aircrafts, houses, land etc, he is the richest man in India. That’s amazing- but sadly not true. All this was just perceived value.

Apparently in the 16th Century, the Spanish campaigns plundered the whole of South America and brought to Europe what was precious then; Silver: about 45000 tons of it. But what this influx did was devalue silver and resulted in breakdown of the whole economy of the Spanish empire. Main reason- the influx reduced the perceived value of silver and everything linked to prices of silver came down crashing.

It is much the same with Stocks or Real estate. Perceived value in such cases over rules Real value; sometimes by shocking margin. Most stock trade on a level which is exponential of their face value simply based on perceptions built out of speculations. The moment a large chunk of stocks are sold by anyone, value drops. So if Mr A even sells 2% of his stocks, he will lose a lot more money than he would gain through the sale. So by the time Mr A sells all his assets, I feel he would be lucky if he makes even 25% of his speculated worth.

Same is the case with Real Estate. If anyone sells a flat in Mumbai, I’m sure they cannot buy back the same place for the same value the next day. Real Estate can appreciate by close to 40% between the time you book a new flat and the day you actually occupy the same flat. There is no basis on why this may happen- but the perceived value just goes up. The day the builder sells four flats, the rate is hiked by a thousand.

Surprisingly this is how it is. We are all, to some extent are both: aware and skeptic of reality. I guess that is one reason, we all love the game of perception.

Wednesday, May 19, 2010

All by the Bell


It is that time of the year when most companies in India complete their annual appraisal and a nervous moment for employees and organizations alike. Even though most organizations now have a policy of monthly or quarterly department reviews, half yearly reviews for employees, it all usually boils down to this one point.

The reason this ultimately becomes the moment of truth is the fact that this is the one and only occasion in the year when every person in an organization will get monetary rewards, usually depending on the level of their performance. Whether you like or dislike math & stats, this will be one time of the year where numbers, formulae, equations and their graphical plots will become most important part of you tea time chat, water cooler conversations, smoking break talks- basically everything away from work.

Also a new fascinating curve rules your mind; so fascinating, its mystique has been matched by the number of names it has: Bell Curve, Normal Distribution Curve or Gaussian Curve. This is usually the plot for the Normal Distribution equation which usually defines what Normal is. A typical plot of the normal distribution symbolizes where the most concentration of members within a given set lies. On any given day, most people will want this to be as narrow as possible with a sharp peak.

But appraisal isn’t just any day- its seriousness can only be matched by the judgment day. And this is one time where no one wants to be normal, all want to be extraordinary. Thanks to the beauty of this curve and its application, it has the potential to create discontent in any organization.

Suppose an organization offers 5 grades of appraisal where Grade 5 get 35%, Grade 4 gets 25%, Grade 3 gets 18%, Grade 2 gets 14% and Grade 1 gets 8%, the curve has the potential to distribute 100 employees in a perfect way where top 20 people will get either Grade 5 or 4, the next 60 will get Grade 3 and the last 20 get Grade 2 or 1. This is what I say the beauty of the formula which makes it such an appealing curve. But this is also the ugly side of the curve. It will always leave too few at the top and too many in the middle; leaving a lot of scope for discontent.

It is not unusual for a Grade 4 person to end up amidst Grade 3 and hence crown the person as normal. The problem is the fact that we like to express a continuous curve equation split by percentile slabs which are linear. Also the cake is baked based on the total turnover of the company- so you will be judges on a personal best but paid you share of the cake based on the company’s average.

Okay I realize that the math is pretty boring. So let us just try an analogical model. Not that I am a master in psychology, but I feel I’m good with metaphors.

So let us just take the curve to be a real Brass Bell, a nice hollow bell much like the shape of the normal curve. The bell has a sound edge and a clapper which together make the sound. In two dimensions, the sound edge is at the 2 ends, a hollow chamber in between with the clapper in the middle.

The edges form the top deciles of the bell curve; the edge struck by the clapper being the achievers (or ones who can be convincing fakes) and the other side being the cribbing party. The middle consists of the clapper; the workers who support the achievers. Since they are in the hollow, they just seem to resonate with the sounds from both edges.

Appraisals also have something funny about them. That’s called justifying the numbers. Usually, it is your reporting manager who has to play host to this part. The act is usually of convincing a Grade 4 of why a Grade 3 was awarded. Best excuse is; the company is not really doing well… meaning I know you deserve more, but there is a bag load of slackers you have to pay for from your incentive.

A question I want to ask in general is what came first; the data that gave rise to the equation and the curve or do we make the effort to just adjust data so that we can justify its dispersion with the curve?

How does a Grade 3 organization plan to retain Grade 5 and 4 employees if its all going to be All by the Bell?

Tuesday, April 27, 2010

Face Booking

I have been recently reading a lot about facebook- especially as an online marketing tool. Well to make a marketing campaign successful, it needs to be targeted in the right target groups. Now that’s simple on facebook right- you have all the information you want from profiles.

It was not until my friend Gaurav Batla and I that we discussed insights into profiles on facebooks to take it serious. What’s below is a combine of what two eccentrics can churn out. Of course, Batla is okay if anyone wants to tag people with the archetypes defined and get us a PhD.

Mush Maniacs: Girls (sometimes guys too) who would put keep putting those 101 love quotes from the Internet mostly depressing. Point to note, relationship status: Single

I am glad you are there. You are the best thing happened to me…

Typically they will tell the whole world who their boyfriend/girlfriend is through all those, Mmmmmuah mmmmmuah, Awwws, Love u babyyyyys floating all through the wall.(Please Notice the Extra Alphabets in almost every word).


I am so glad I got a girlfriend (somehow managed): Another variant of the Mush Maniacs but with the couple profile pics.

These people will have 20 albums posing with girlfriend in Malls, Cars, Markets, Amusement parks, eating candy floss. (LSD style has not yet caught up here)

The profile pic will typically be a close up self clicked shot with camera phone held high showing the biggest achievement of his life being held from behind: has to- what if she runs away???

Note worthy- I used to think the “our song” concept was only a gimmick on Sitcoms. Nay, these people live on that stuff….

“Kaise batayein kyun tujhko chahe…” …. “Wow I was singing the same….”… “I love Atif’s voice...”… “Oh I was humming Kailash Kher…”


Desperate Dickheads: This usually are Guys who have never been able to lay their hand (both literally and figuratively) on a Gal and will keep copying Double Meaning Quotes from Internet to attract some attention (in any form good or bad) so that at least somebody notices.

Note worthy: 'I Hate Love' updates. ‘Love is for losers. I am better off being single. No Time for Love.’
Typical Fan Pages : Proud to be Single types.

I, Me, Myself: Typically this type of people are the one’s who took facebook to be a cousin of picasa or flicker. They will have more than 1000 photographs in 20 + albums whose titles are generally on the lines of Random Stuff, Just another Day Shopping, Me and My Friends, Cafe Coffee Day.

Typical trait: More than 100 profile pictures and 90 of them will be self clicked with a camera phone; occasionally with another friend in the frame.


Everyone else is a loser: Slightly different from the 'I-Me-Myself' type. They are more like Rebels without a cause; Objection My lord; I know it all dude…

Typically they will never 'like' any update but always try to find flaws in whatever is written. Try this- next day you post a diametrically opposite update, and I bet that person will find some counter argument there too.

More often than not, they will never post something themselves but will just comment on every single update from others'.

Super Stalkers: This is one true wonder category. They will not have a single status update in the past 3 years. No games, No activity, Do Nothing at all and the best- They will not even have a profile picture.

Generally they are single and not go out on a weekend. Their pleasure tour….log on early morning and will only browse through your updates (or pictures if you are a girl).

These people will know exactly what is going on in your life. They might not know which company you are working for but they will surely know how many girlfriends you have had in the past 3 years or anything you bought in the last one month or even what you did last summer…


Application Specialists: NO... Absolutely NO updates- apart from games and other facebook applications. Farmville, Mafia Wars, Café World is their ecosystem. Fortune cookies, daily horoscopes, stupid quizzes on their friends, daily dates and crushes are their daily routine.

Very rare that they will comment on anybody's status or what’s happening around. They will have only two albums in the profile. One called Profile pictures; rest will be pictures coming through applications.

Typical Profile will have a stiff competition between Friends list and Application list. Most friends will also be the one’s who gift sheep, send a hit man, share secret recipe etc.

Sports Freaks: The Status Messages are filled with the latest score updates: from EPL to IPL. F1 to International Kabaddi World Cup. The word 'God' appears almost every fortnight.

These docile people will appear more aggressive than some Somali Warlord when on facebook. Frequently Used Words : Hail, Kick Ass, Woo Hooo, F*ck you , God, Dada Rocks

The 'TGIF' kinds: Typically they will only update two times a week. One on friday evening saying 'Yiiipppppie the weekend is here' and then sunday Evening saying 'Damn.. Why does the weekend run away so quickly'.

Considering most of them do nothing besides sleeping and watching TV over the weekend, they somehow are as excited as a child in a toy shop on Friday.

Oh yes…. Sometimes, there could be a Saturday update saying 'Bored to Death'…

My life is an Open Facebook: Not every autobiography is worth a read- But this type is the kind which feels facebook status is a megaphone on which they need to shout about everything they are doing as others survive on that fodder. Prime objective is to grab attention

Occasionally, they like to broadcast personal messages to one person or look for community sympathy- basically do everything in their power to grab attention

Typical status: Having dinner, sleeping, bored, And you please don’t call me, I am upset, Nobody loves me 

Most often, you will find some nosey people do asking what was for dinner or who is upset for what…


This has become just too big for a blog I guess...

Wednesday, April 21, 2010

The Cell Theory

I actually hate to start writing anything about consumer electronics, my opening lines sounds very much like some story going ‘In our times….’ It makes me feel like a Paleolithic specimen on his way to the museum of natural history.


But I guess the rate, at which electronic products and consumers for them are evolving; it does seem like too much has happened already. The telly had a belly like tube, which got flat, became a size zero with plasma and TFT and now works on LEDS. Radio forgot what Short Wave is. Letter Writing is now a literary art form as just about everything today is SMS Lingo (Save Money by Slang)


If there every is a Demand curve plotted for all consumer electronics, I am confident what will be the steepest category. Cell Phones!!! There will be no other product in India which has the level of desire, acceptability and affordability like a Cell Phone. As a vertical open to access for all, cell phones in India are only 15 years old. (Deregulated outside Government Agencies only in 1995) and till February 2010, there were 564 million cell phone connections in India- that’s almost half of our population.


If first impressions are anything to go with, it was a luxury item that cost Rs.17 even if I would have accepted an incoming call- today it has come down to 1 paise /second. But that is what we would say in management terms is the operational expense; what about the capital expenditure. I feel this is the place where the game has changed majorly.


Recently I came across an article in Business Standard which said the handset market is worth Rs 50,000 crore in India. Wow!!! 5 followed by eleven 0’s…. that’s sleek. What’s more, the number of handset providers has gone up from 5 in April 2008 to 30 till March 2010, one new manufacturer has come in to the market every single month. What’s more, The Union Budget 2010 has relaxed the burden on Indian manufacturers- so more could just be around the corner.


Now I can understand, there are going to be names we have not even seen or heard of much. Lava, Benq I have so far only seen on outdoor hoardings. Karboon, Maxx, INQ, Spice, Micromax have moved into the mind space only after their mega sponsorship stints. But that has been just the tip of the ice berg. I really am not sure if anyone has even heard of Oilve and Airfone.


We are seeing the entry of big shots like Videocon, Onida, Acer and Asus: all with strong backgrounds in other electronics come into cell phones. But how about Luminous - a power and energy storage company - into the mobile handset market; coz that’s what has happened as well. All these new home grown entrants are giving tough competition to well entrenched players - Nokia, Samsung, LG and Sony Ericsson - in terms of price, features, models and services.


In fact the biggest loser has been Motorola; no new model since 2008. I can’t even recall its last ad- MotoRocker was it???


As I said earlier, it is desire, acceptability and affordability that are driving demand today. We always say that innovators have the advantage of being first. But there is a flip side- others can learn from you and your mistakes take advantage of them and make hay in the market which the innovator has spent years to build.


Desires have changed over the years. It is not limited to communication any more. My Dad’s first cell was a Nokia 2210. It was like a bulky and robust brick. My first handset a Sony Ericsson T100 doesn’t even excite my 3 year old nephew as a toy thanks to its’ mono-colour screen and ringers which sound like- well a cell phone ring…To be completely honest, no buyer from any part of India will be happy today with just a phone to talk.


Desires are driven by your level in the pyramid. Not even a first time user will like a phone which does not have a coloured screen, FM Radio/MP3 playback and funky ring tones. If you are not a first time user, a camera, GPRS capability, Bluetooth and expandable memory become basic. Collegians are now driven by the widgets and applications, young professionals want a QWERTY keypad and Managers want to have cell phones that can become an option to a computer.


Manufacturers have recognized this trend; one reason why these new entrants always talk of the pain points of previous users. Just run a check on how many high end models Videocon has on the platter as a new entrant.

Cell phones have today been accepted as a need and no longer a luxury- of course, I still believe a VIRTU at Rs. 5.5 lacs is one. In many ways, it has replaced the concept of a landline at home. As for affordability, you can get a decently loaded cell phone for Rs 999.


So after all this fact findings, the usual question I love to ask- where next??? Cell phones have affected sales of wrist watches, alarm clocks, calculators, calendars, flash lights, cameras, and portable music players. They have killed the digital diary and business organizer.


Considering we still finding new uses for this small screen each day I feel the next victim is either amongst the TV or the Computer, That’s my Cell Theory….

Wednesday, March 31, 2010

PAR excelLEnce

If there is one Indian Company that can be given the honours of making Indian Brands that could beat a foreign entrant hands down, I believe Parle Agro will just walk their way to the top.

Most often when we say Parle, every Indian has the quickest recall of a Glucose Biscuit. But sadly, that is not the company I am talking about- that would be Parle Products. Parle Agro is not connected in any way with Parle G, Poppins or Hide N’ Seek. This is a company which has revolutionalized India between the last 1970 to this date.

Every brand created by them is a journey into a frontier where no man has ever been before. If Thums Up, Limca, Gold Spot are their glorious past, Bailey, Frooti, Appy, LMN and the latest Hippo… all are a part of a brand list created from nothing but sheer boldness. Every brand is also a testimony to how brands in India have been built.

Thums Up for instance; an Indian Cola Brand which had a 60% market share when Coke decided to buy it for Rs. 120 Cr. A brand so strong that Coke; which at one point tried to underplay Thums Up and boost its own self, was forced to revive and make the Global Coke-Pepsi battle into a Coke-Pepsi- Thums Up in India. This might be one of the blunders Coke has done after the New Coke fiasco in 1985.

Thums Up ruled India for 16 years after its launch in 1977. This meant fighting off Campa Cola which came from the same plants which made Coke in India since 1949. Though there are stories about the manner in which Campa Cola was brought down to its knees, there is certainly nothing to take away the credit as to how they built a fortress called Thums Up. Much like Thums Up, Limca also did not lose its shine. Gold Spot was the only brand which made way for Fanta.

In 1985, no one could have imagined a drink in a Tetra-Pak, and that’s what set Frooti apart from Mangola. Appy in a Tetra-Pak in the 80s was not as successful; but its new avatar in the 2000s as a sparkling apple and grape drink is a success story. Bottled water named Bisleri came into India from Italy. But it was only when Bisleri under Parle-Bisleri came in a PET bottle, that bottled water came as a concept in India. Today, Bisleri is not only the category leader; it’s a category by itself.

Latest in line; while Lays and Kurkure, fight Bingo their wars for finger snacks, Hippo comes in as a bread snack with a proposition of not being fried but bakes. If Real and Tropicana are the choice of fruit juices, Saints is waiting n the wings.

In conclusion, FMCG is a sector where loyalties and brands can we washed away when the multinationals flood the market. For the time being, Parle Agro has made itself a class apart- par excellence in true terms